Return & Refund Policy

Custom furniture cannot simply be "returned" the way a shop-bought lamp can — a wardrobe built to your wall's exact millimetres fits your wall and nobody else's. This policy explains what that means honestly, and what we do instead to make sure you are never stuck with something wrong.

1. Cancelling Before Fabrication

Between paying your deposit and our factory cutting the first board, you may cancel for any reason. We refund your deposit minus costs actually incurred — typically the site-visit and 3D design work, itemised in writing. If we have not yet visited or designed, the refund is in full. This window is normally three to five working days after deposit; your quotation states the exact date fabrication is scheduled to begin.

2. Cancelling After Fabrication Begins

Once cutting starts, materials are committed and machine time is spent. Cancellation at this stage forfeits the deposit, which will not fully cover our costs on most projects — we absorb the difference. We will always tell you before fabrication begins, so this never happens by surprise.

3. If Something Arrives Wrong

Inspect everything at installation — walk around it, open every door and drawer. If any element does not match the approved 3D model and specification, we remake or rectify that element at no cost, on a priority schedule. This is not a favour; it is the contract. Deviations must be raised at handover or within seven days, before daily use makes cause impossible to establish.

4. If Something Fails Later

Structural workmanship is covered for twenty-four months under the warranty described in our Terms & Conditions. Warranty issues are resolved by repair first, replacement of the affected component where repair will not restore full function. Repairs are carried out at your premises where possible, or back at the factory with transport on us.

5. What Refunds Look Like

Where a refund is due under this policy, it is returned by the same method you paid, within fourteen days of the refund being agreed. We confirm every refund in writing with a breakdown of any deductions.

6. What This Policy Doesn't Cover

Change of heart after installation, damage from misuse or water, alterations by other contractors, and natural characteristics of timber (grain variation, minor tonal differences, small movement with seasons) fall outside remake and refund coverage. Where we can help anyway — a refinish, an adjustment, a modification quote — we will offer it.

7. Your Statutory Rights

Nothing here limits your rights under Malaysia's Consumer Protection Act 1999 or any other law that cannot be contracted away. Where this policy and the law differ, the law wins.

8. Talk to Us First

Most "refund" conversations end with a repair visit and a satisfied client. If anything about your furniture troubles you, call +60 3-6242 7185 or email [email protected] — the workshop would always rather fix than argue.